Delivery Information - Everything you need to know about your delivery.
We deliver UK mainland , using a third party Haulage Company, to offer a reliable and fast delivery service.
Deliveries are usually made within 3-4 working days, from the date of order placed, if the tiles are in stock. A
convenient delivery date will be discussed with the customer upon ordering. If the tiles are out of stock when the
order is placed, we cannot guarantee a delivery date, due to reasons beyond our control.
Deliveries are normally made between the hours of 8:30am – 6pm Monday to Friday, excluding bank holidays. If you
require an AM, PM or timed delivery slot, please let us know when placing your order, and this can be arranged
for an extra charge. We also offer an express service for a small additional charge should you require the goods
more urgently.
The terracotta come packed usually in wooden crates, smaller orders may be strapped on pallets. Deliveries are
typically made using an 18-tonne lorry, so please make us aware of any access issues prior to delivery. If
required, a 7.5-tonne lorry can be requested.
Deliveries are made using a tail-lift offload. The order will be delivered to the closest and safest accessible point
to the property, in some cases this is a kerbside delivery. There is a manual pump truck on board the delivery
vehicle and at the drivers discretion this may be utilised on flat, hard standing ground.The driver is unable to
handle the goods or enter a customer’s property, so someone responsible must be available at the property upon
delivery.
We ask all customers to check their goods upon arrival and should there be any damage or shortages this must
be noted on the delivery note. We ask customers to check for any sign of damage, and if they do see anything, to
sign the delivery note with the single word ‘damaged’. Do not sign for the goods without checking them first. If
you believe that more than 10% of the goods have been damaged, please contact us immediately.
Please take care when unpacking tiles, as they are a fragile item. The tiles should be stored safely and handled
carefully prior to installation.
For further information please refer to our Terms and Conditions.